Performance Analysis of a Two-Server Heterogeneous Retrial Queue with Threshold Policy

Abstract: In the paper we deal with a Markovian queueing system with two heterogeneous servers and constant retrial rate. The system operates under a threshold policy which prescribes the activation of the faster server whenever it is idle and a customer tries to occupy it. The slower server can be activated only when the number of waiting customers exceeds a threshold level. The dynamic behaviour of the system is described by a two-dimensional Markov process that can be seen as a quasi-birth-and-death process with infinitesimal matrix depending on the threshold. Using a matrix-geometric approach we perform a stationary analysis of the system and derive expressions for the Laplace transforms of the waiting time as well as arbitrary moments. Illustrative numerical results are presented for the threshold policy that minimizes the mean number of customers in the system and are compared with other heuristic control policies.